Return Procedure
If for some reason you think that the delivered product is defected, then please follow the steps below:
1. Send us your product images with order no. at sales@custombeltbag.com with a short description of your problem. Our Sales representative will reach you within 24 hours.
OR
2. You can call us directly on 1-888-512-1134 and our sales representative will review the issue and upon verification of the mistake we’ll remake the product for you.
Return Window
When an error has been confirmed, (upon following instructions under ‘claims’) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested without any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.
Customer will have 7 days from the date of delivery of products for the entire process of complaint. He can contact us about the complaint. A written complaint over email along with supporting pictures showing the error must be sent to us for investigation. If the error is confirmed by the factory the customer will have to return the entire order as per original quantity shipped to him to claim the full refund. Customer will have to ship the package back via ground shipping at his own expenses.
The order will be made exactly as per original order details rectifying the errors only. We will send remake order to customer within 10-15 business days.
If the customer needs a refund, then no remake will be done, and the refund will be processed within 15-20 business days.
Refund Method
Customer will have to ship the package back via ground shipping at his own expense. A refund will be processed upon return of products and once the issue has been confirmed, the customer will receive the refund within 7-8 days.
Responsibility for Return Shipping Costs
The entire order must be returned to the company by the customer in its original quantity as per the invoice of actual order for full refund to be claimed. Customer must return the product back, at his shipping cost for full refund.