Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. So please read the following terms and conditions thoroughly.
CustomBeltBag.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
ORDERING PROCESS
Ordering Terms and Conditions
Payments are due at the time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal.
We do offer PO orders to schools, churches, corporate organizations, and others. All PO orders’ standard payment terms are next 15 days – all payments are due within 15 days from the date of invoice. You will be invoiced immediately upon receipt of your order.
School PO will not be used for documentation purpose only order receipt will be used as document.
We have the right to refuse to place any orders.
Orders that are not paid within Net 15 days will be charged a collection fee of 20% on top of the original order amount.
We will beat any competitor’s price by 5% to 10% if you provide us with the company’s name and a link to their prices page.
Order Changes / Cancellations
CustomBeltBag.com will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All these charges will be a direct pass through from CustomBeltBag.com to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment, or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.
For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also, any cancellations of orders should be made within 6 hours of placing the order.
There will be a 2.5% service fee for any credit card payment of $2500 or above.
When a deliver is not met, we can only issue delivery charged, we cannot issue the production cost as production takes manpower and material, this is non-refundable.
Customer must return the product back, at his shipping cost for full refund.
A $50.00 cancellation fee will be applied to cancel an order, given that they are cancelled before going into production, otherwise other charges may apply.
When placing an online order, if you press ‘SUBMIT’ more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online, the customer is giving CustomBeltBag.com permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives CustomBeltBag.com permission to charge the credit card. By agreeing to this policy, the customer cannot charge back the amount of the order to avoid payment.
We do not make any changes when the order is on machine (in production).
If for any reason changes need to be made, then that will incur extra cost for the portion of products already completed + mold cost that the factory informs us of.
Charge back
If a customer has charged back, they need to return all the products to us (provided office address). If you win the charge back and do not return the product, we will charge you for the order.
Refunds
Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong color, unable to meet the turnaround time stated. CustomBeltBag.com is not liable for anything more than the amount of the order.
Productions cost is not refundable.
If an order is late, only the shipping charges will be pro-rated.
The entire order must be returned to the company by the customer in its original quantity as per the invoice of actual order for full refund to be claimed.
Any problem or complaint about the order must be registered within 5 days of receiving the product. Later than this no complaints will be registered.
Customer will have to ship the package back via ground shipping at his own expenses.
Artwork/Submission
Once the order is placed, send us the artwork to our sales@CustomBeltBag.com immediately. The email should include all the instructions relating to logo/artwork.
CustomBeltBag.com inspects all artwork submitted to make certain that it meets the specific requirements for applying your sign to the products you selected. If minor modifications are required, we will make these free of charge.
We cannot duplicate orders 100%. However, we will try to make the order as close as possible. A digital proof must be requested to confirm the order. If any order(s) is sent without selecting a digital proof request, then the order will not be our liability.
Website Images/Artwork Proofs/Colors
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail.
The color in the proof is not the real color, it is difficult to show the correct color in the monitor, the color will be made in the pantone number “C” (not “U”).
The digital proof option is only valid for 2 days if no changes are requested within 2 days or if we get no response from the customer, we will start production on the order due to deadline reasons. We suggest that all customers approve the orders or make all changes. And finalize their orders in 2 days from the time of placing the orders.
It is the customer’s responsibility to follow up on the digital proof as soon as the order has been placed.
Furthermore, it is the customer’s responsibility to call customer care in the event the digital proof has not arrived.
This will ensure proper communication and placement of the customer’s order.
We do not entertain abusive language on emails or profanity of any kind.
Replicating/Reorders
We will try to replicate orders as precisely as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them. In case of reorders the colors might be slightly different as the these are manually mixed, and slight differentiation is natural and inevitable.
Quote
Price quotations are only valid if they are given in writing by email.
PRODUCTION/SHIPPING
Production
Production time varies from 5 business days to 20 business days depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we’ll do everything within our power to meet it.
SHIPPING CHARGES MAY VARY DEPENDING UPON QUANTITY ABOVE 10000. OUR TEAM MIGHT CONTACT YOU BACK WITH CHARGES AS PER SHIPPING COMPANY
Production Process
Since our wristbands are made of 100% silicone, the finished products may have uneven edges and smudges which is a part of production process, and it is normal as all wristbands are hand cut. The edges cannot be 100% perfect as they are done manually. These things are inevitable, and we have no control over them.
Shipping
CustomBeltBag.com guarantees to ship your merchandise on or before your specified date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
There will be a $100 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that order.
There will be a $100 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.
The shipping is charged on each order to keep rate low on shipping products from CHINA to USA. If we combine shipping UPS and FEDEX will increase our rates and we will have to increase the rate of our products.
CustomBeltBag.com is not liable for any delays, holds or charges due to customs.
Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number, email address, colors, etc.
We consider shipping and production time from the date of approval. Weekends are not counted in delivery days. The in-hand delivery date may change automatically without notice depending upon the approval of the proof.
If any order is placed by our company sales rep, they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by the customer, they will be held liable on the account.
Any package that is there in our warehouse for 7 or more days will not be our responsibility and will be discarded.
Standard delivery:
Please note if the order is not approved or no update or communication is received within 48 hours of placing the order then it will go into production as placed.
Once the order is in production no changes can be made.
If changes are still needed, then there will be extra costs depending on the production which has been completed already by the factory.
Shipping insurance:
Every order will have shipping insurance added to the order according to the order style and size.
Shipping insurance will cover the following:
- Lost orders
- Defective Orders
*Customer can call within 24 hours of the order to waive the option to have insurance coverage and the sales team will have it removed.
International Customers:
International customers are responsible for customs and duty fees in their country. The customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on custom forms.
If the shipping is international there will be customs fees which we are not responsible to pay for. The customer will be responsible for those charges. We are not responsible for contacting FedEx or UPS for customs fees. The customer is solely responsible for these charges.
We are not responsible for the customs fees charged by FedEx and UPS.
PRICES/TAX
Sales Tax
CustomBeltBag.com is required by law to collect all applicable sales taxes for the state, counties, and cities of Texas. Companies, individuals, and organizations who are exempt from sales tax should provide us with their resale certificate.
Prices
All prices and minimum quantities are subject to change. CustomBeltBag.com will make its best efforts to keep pricing and quantities to date, from time-to-time actual market conditions may change the price of a product or the minimum quantity required for purchase.
In the event a product is listed at an incorrect price or minimum quantity due to an error, CustomBeltBag.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.
Only written quotes are valid, no nonverbal quotes will be accepted.
Price quotes are only good for the date they were quoted.
WE ONLY PRICE MATCH WITH COMPANIES WHO ARE GOOGLE CERTIFIED.
Credit Cards
CustomBeltBag.com accepts Visa, Master Card, American Express, Discover & PayPal
Copyright Notice
All the Content you see and hear on the CustomBeltBag.com website, including, for example, all the page headers, images, illustrations, graphics, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by CustomBeltBag.com The CustomBeltBag.com logo Design is a registered trademark of CustomBeltBag.com The entire Content of this website is copyrighted as a collective work under U.S. copyright laws, and CustomBeltBag.com owns a copyright in the selection, coordination, arrangement, and enhancement of the Content.
The Content of this website, and the site, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.